3/5/2015

Five9 Introduces Cloud Alliance Partner Program

Katie Smart's profile picture
Katie Smart Sr. Manager, Global Marketing Communications

Inaugural Partners Provide Integrated Cloud Applications that Expand the Five9 Solution, Helping Organizations Seamlessly Optimize Contact Center Operations and Better Engage with Customers

San Ramon, Calif. (BUSINESS WIRE) – March 5, 2015 – Five9 (NASDAQ: FIVN), a leading provider of cloud contact center software, today launched the Five9 Cloud Alliance Partner Program. In addition to the partnerships that Five9 has with the leading CRM providers, such as Microsoft, Netsuite, Oracle, Salesforce, and Zendesk, the new Five9 Cloud Alliance Partner Program enables other third party software providers to seamlessly integrate their cloud contact center solutions with Five9. The inaugural partners provide additional options to enhance the Five9 cloud contact center suite. For example: “Integrating Authority Software into the Five9 cloud platform just made sense. These solutions complement each other and help create higher quality customer service interactions and experiences. By coupling customer care and contact center software, companies are better able to serve customers.” Lou Mandic, CEO and president, Authority Software “By leveraging the power of personality and language, we help our clients improve customer interactions and ultimately business outcomes. We are pleased to enter into this new partnership and offer Five9 customer a new option for optimized call routing. ” Jeff Geltz, CIO and vice president, Mattersight “MMS is proud to help Five9 customers better track their text messaging efforts. Integrated messaging systems can be complicated, but they are effective channels for reaching customers on the devices they can’t live without – their cell phones. By integrating mms services with the Five9 cloud contact center solution, companies are able to successfully deploy text messaging services and measure campaign success.” Sarianne Palmesano, senior product manager, mms Inc. “PlayVox is excited to be an inaugural member of the Five9 Cloud Alliance Partner Program. Integrating with a top-of-the-line cloud contact center solution means that we are better able to motivate and engage agents in the customer experiences. Outcomes include greater productivity, customer loyalty and employee retention. Our paired offering improves agent and customer experiences, which ultimately improve sales and customer service performance.” – Joe McFadden, vice president North America operations, PlayVox “SightCall allows your agents to see exactly what a customer’s problem is, eliminating wasted time trying to explain issues. Agents are able to solve issues more efficiently and increase ticket resolution, providing immediate ROI. We are extremely excited by this partnership because it will allow agents to engage directly in live interactions directly within their own CRM or the Five9 agent desktop.” Thomas Cottereau, CEO, Sightcall “Being able to deliver fully integrated contact center applications gives organizations the tools they need to better serve their customers. We are proud to announce this new program, and look forward to adding additional solution partners.” – Walt Rossi, vice president business development, Five9 To learn more about the Five9 cloud contact center solution, click here About Five9 Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based solutions to the cloud. Five9 provides businesses secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com. # # # Analyst & Media Contacts: Five9, Inc. Meghan Hammitt 925-983-2191 Meghan.Hammitt@five9.com SHIFT Communications Katie Halloran 415-591-8459 Five9PR@shiftcomm.com

Next Up