Microsoft Dynamics 365 Integration

SightCall for Microsoft Dynamics 365

SightCall for Microsoft Dynamics 365 combines SightCall’s industry-leading visual support platform with the power of Microsoft Dynamics 365. Remote experts see and guide customers remotely using live video from a mobile device with AR and AI technology. The enterprise-grade SightCall platform enables customer service organizations to improve customer experience and reduce costs as they deliver innovative service with a competitive edge.

CONTACT A SIGHTCALL EXPERT

Transform your customer service organization with the leading visual support technology

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Increase Expert Productivity

SightCall cuts down on the time, travel, and resources needed to fix problems. Our platform empowers your experts to solve problems quickly and accurately so that they spend less time on administrative tasks and more time on customer issues.

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Faster Issue Resolution

Escalate any conversation to a live visual support session so your agents can see the issue firsthand and provide an effective, informed solution.

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Improve Service Experience

Enrich the service experience by adding live video to your customer interaction. With SightCall, you can engage and support customers in new and exciting ways and provide fast, personalized support that improves the customer experience.

SightCall for Microsoft Dynamics 365 Info Sheet

With this free info sheet, learn about common use cases, advanced features and measurable results an organization can achieve with SightCall for Microsoft Dynamics 365.

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Empowering Customer Service Teams with Remote Visual Support

Set a new standard for customer service with SightCall for Microsoft Dynamics 365. Through AR and AI-powered remote visual support, service organizations can now improve the customer experience and reduce costs, as they deliver innovative service that raises the bar and sets a new standard.

CARACTERÍSTICAS DE LA VISTA

Vea sólo algunas de las herramientas disponibles para sus agentes y técnicos en la consola de Microsoft Dynamics 365

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Anotaciones

Los agentes y clientes pueden interactuar usando el puntero para identificar los artículos de interés, botones de círculo y/o el dibujo de forma libre.

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URL Push

Los agentes pueden dirigir a los clientes a información útil y guiarlos a través de una URL empujada que se abre localmente en su dispositivo.

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Compartir pantalla

Los agentes pueden compartir una pantalla o aplicación directamente al dispositivo móvil del Invitado

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Ubicación geográfica

Utilizando el dispositivo del cliente, los agentes pueden localizar con precisión al usuario, lo que ayuda a acelerar los despachos de campo y a combatir el fraude.

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Reconocimiento óptico de caracteres

Capacidad del agente para capturar texto, códigos de barras o códigos QR y registrar los datos con precisión en el registro de casos.

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Fotos HD

Tome fotos en HD del problema de un cliente y guárdelas directamente en el archivo del caso dentro de la consola de Dynamics