SightCall und B. Braun haben heute den erfolgreichen Einsatz von Live-Video-Unterstützung bei der digitalen Transformation der häuslichen Hämodialyse angekündigt. Der Videoservice ist für Patienten des neuen Heimdialysekonzepts "Daheim" von B. Braun verfügbar und basiert auf [...]

SightCall helps Salesforce Digitize Home Hemodialysis Treatments for B. Braun

In 2018, Salesforce and B.Braun began a partnership that relied on SOS. When SOS was discontinued, Salesforce turned to SightCall to provide the visual assistance technology that B. Braun needed. Today, SightCall and B. Braun [...]

2017 – Year in review

  2017 was an amazing year. We had exponential growth in the number of customers who adopted the SightCall service across their multiple businesses with celebrated success in high customer satisfaction. The number of video [...]

Augmented Reality in Field Service

Field Service (FS) digital transformation commenced with replacing paper by digital documents, and moved forward into improving the dispatch process. FS software from companies including ServiceMax, ClickSoftware, ServicePower, and others have done a great job [...]

All You Need to Know About Salesforce SOS for Service Cloud

If you are a Salesforce Service Cloud customer and are looking to equip your agents with video chat support, you may already have heard of SOS. Maybe you even saw SOS being demonstrated during the [...]

IoT changes Business models – How to adapt support models consequently?

Mobile used as a viewer to show a problem to a support agent A significant and often overlooked impact of IoT, is how it can transform the support revenue model into a usage-based pricing [...]

Customer – Insurance Agent interaction: Avoiding pitfalls with insurtech

Insurance mobile interactions On February 25th a panel with the following experts will discuss Customer-Agent Interactions in the Insurance industry: Michael Kolar - Capgemini Financial Services Group - Insurance Fabien Lamaison — Head of [...]

SightCall and ServiceMax Are Extending Their Partnership with Announcement of SightCall Visual Service™ for ServiceMax This Week at MaxLive in Paris

SAN FRANCISCO, CA (PRWEB) NOVEMBER 2, 2015 – SightCall and ServiceMax are extending their partnership with the announcement of SightCall Visual Service™ for ServiceMax this week at MaxLive in Paris. SightCall Visual Service™ is now [...]

SightCall Announces ORTC Support

Emerging Standard will enable a consistent video calling experience across all major browsers October 29, 2014, San Francisco, CA (PRWeb) –Leading WebRTC Platform as a Service (PaaS) provider SightCall™, today announced support for the emerging [...]

[SAVE] Your Customers Can Help Support Connected Things!

If you are responsible for bringing Internet-of-Things products to market, you have probably considered how your product will connect to Smart Services. And as you consider the opportunity to offer Smart Services, you have imagined a steady stream [...]