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Engaging the Gig Economy for Field Service Excellence

Across North America and Europe, over 150 million workers have taken up careers as independent contractors. Much of this growth can be attributed to the Uberization of our society, where ride-hailing and task-oriented service platforms [...]

The 5 Sustainability Opportunities for Service Execution

Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class [...]

Koenig & Bauer Focuses on Customer-Centricity with Visual Support

Manufacturing leader Koenig & Bauer is solving up to 80% of service cases with remote maintenance. Their enhanced remote service package includes Visual Press Support, powered by SightCall, which brings modern augmented reality technology directly [...]

Reduce Medical Device Downtime with AR-Powered Visual Assistance

Medical device manufacturers, healthcare organizations and operators are tasked with keeping their assets working efficiently, while reducing the cost of maintenance and time-sensitive repairs. This is a constant challenge considering the ever-increasing demand for state-of [...]

CORE HEALTH & FITNESS STRENGTHENS CUSTOMER EXPERIENCE WITH AR-POWERED VIDEO ASSISTANCE

SAN FRANCISCO (FEB 12, 2019)– SightCall, the global leader in remote visual support, is pleased to announce a partnership with Core Health & Fitness, an industry leader in commercial fitness products, to provide AR-powered live [...]

Register for SightCall and ServiceMax Webinar

SCALE YOUR WORKFORCE & DELIVER SUPERIOR CUSTOMER EXPERIENCE WITH AR-POWERED VISUAL ASSISTANCE Scaling the workforce is a real challenge that service organizations are facing today. While experienced workers are retiring, it is increasingly challenging to attract [...]

Accenture and SightCall Help Airbus Improve Productivity

TOULOUSE, France- Accenture (NYSE: ACN) has deployed its remote-support offering at Airbus to help the aircraft manufacturer improve productivity and reduce costs in real-time on the final assembly line (FAL) of its A330 airliner.

Mixed Reality: The Field Service Industry’s Greatest Problem Solver

Worries about intensified competition, growing customer expectations, an aging workforce, and today’s quickly-evolving technological environment are keeping field service industry leaders up at night. The field service industry is experiencing fundamental changes in their interaction [...]

Join SightCall at These Upcoming Tradeshows

SightCall is traveling this month, presenting augmented-reality powered video assistance at tradeshows around the world.  We look forward to presenting, networking and catching up with partners and customers at these events. If you'd like to [...]

Transform Field Service and Customer Experience with AR

The global market for Augmented Reality (AR) products is predicted to swell over 75% to $50 billion by 2024, according to Global Market Insights research. Despite this fact, the concept of AR still sounds like [...]