Artificial Intelligence (AI) is a technology that uses computer algorithms to replicate the human ability to learn and make predictions. In field service, AI is poised to streamline business processes, helping organizations realize increased workforce [...]
Across North America and Europe, over 150 million workers have taken up careers as independent contractors. Much of this growth can be attributed to the Uberization of our society, where ride-hailing and task-oriented service platforms [...]
Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class [...]
Manufacturing leader Koenig & Bauer is solving up to 80% of service cases with remote maintenance. Their enhanced remote service package includes Visual Press Support, powered by SightCall, which brings modern augmented reality technology directly [...]
Medical device manufacturers, healthcare organizations and operators are tasked with keeping their assets working efficiently, while reducing the cost of maintenance and time-sensitive repairs. This is a constant challenge considering the ever-increasing demand for state-of [...]
SAN FRANCISCO (FEB 12, 2019)– SightCall, the global leader in remote visual support, is pleased to announce a partnership with Core Health & Fitness, an industry leader in commercial fitness products, to provide AR-powered live [...]
SCALE YOUR WORKFORCE & DELIVER SUPERIOR CUSTOMER EXPERIENCE WITH AR-POWERED VISUAL ASSISTANCE Scaling the workforce is a real challenge that service organizations are facing today. While experienced workers are retiring, it is increasingly challenging to attract [...]
TOULOUSE, France- Accenture (NYSE: ACN) has deployed its remote-support offering at Airbus to help the aircraft manufacturer improve productivity and reduce costs in real-time on the final assembly line (FAL) of its A330 airliner.
Worries about intensified competition, growing customer expectations, an aging workforce, and today’s quickly-evolving technological environment are keeping field service industry leaders up at night. The field service industry is experiencing fundamental changes in their interaction [...]
SightCall is traveling this month, presenting augmented-reality powered video assistance at tradeshows around the world. We look forward to presenting, networking and catching up with partners and customers at these events. If you'd like to [...]