Salesforce Technical Administrator

Our Salesforce Technical Administrator will support the Sales team as a resource capable of effectively collaborating with multiple stakeholders. This role also entails working with cross-functional partners among various portions of the organization. As a Salesforce Technical Administrator, you will be part of our Sales Operations Team and responsible for providing broad operational day-to-day support with ownership of our CRM sales functionality.

This role reports to SightCall’s VP Global Sales Operations and is a high value-add business partner to the sales organization, enabling revenue growth and increasing sales productivity by providing effective methodologies, efficient processes, value-added information, and sales tools.

Critical Functions

• Create and Manage Changes to the CRM/Salesforce.com and integrated tools
• Manage new releases of SFDC and efficiently roll out new features
• Handle on-going customization/alteration of Salesforce.com
• Maintain Tool Stack, Security and Integrity
• User Assistance, Training, Adoption and Satisfaction
• Process Collaboration, Creation, Documentation and Maintenance
• Monitor and manage exception logs for back end system integration with SFDC
• Report and Dashboard Creation and Maintenance
• Design, Create and maintain user roles, profiles and hierarchies
• Expand use, scalability and automation of Salesforce.com and attend planning meetings

Personal Attributes

• Proven administration/support experience
• Strong interpersonal skills
• Ability to interpret and analyze data
• Strong customer service skills
• Ability to manage multiple tasks in a fast-paced environment
• Must have an attention to detail and a commitment to quality
• Strong oral, written and verbal communication, with experience delivering presentations to an executive audience.
• Extremely organized and meticulous
• Ability to work independently, as well as part of a team
• Detailed oriented and self-starter with strong written and interpersonal skills

Requirements

• Minimum 4 years of Salesforce administration experience
• Certified Salesforce.com Administrator is a strong plus
• In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code and/or integration with external systems
• Strong reporting background using standard reporting tools including standard Salesforce.com reporting functionality
• Previous re-engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions.
• Proven ability to utilize Salesforce.com as a sales analysis tool in a SaaS Company
• Strong problem-solving skills, data and software applications