Sales Operations Analyst

Our Sales Operations Analyst will support the Sales team as a resource capable of effectively collaborating with multiple stakeholders. This role also entails working with cross-functional partners among various portions of the organization. As a Sales Operations Manager you will be part of our Sales Operations Team and responsible for providing broad operational day-to-day support with ownership of our CRM sales functionality.

This role reports to SightCall’s VP Global Sales Operations and is a high value-add business partner to the sales organization, enabling revenue growth and increasing sales productivity by providing effective methodologies, efficient processes, value-added information, and sales tools.

Critical Functions

• Service Order/Quoting
• SaaS knowledge for all aspects of Q2C (quote 2 cash)
• Forecasting and Reporting Accuracy
• Salesforce.com proficiency and database Management
• US Salesforce reporting support
• Customer Contract Experience
• MS Suite Proficiency
• Territory Assignment
• Support US Sales process enablement and enhancement.
• Support internal accounting/quoting/service order & provisioning tool (US Calamar)
• Focus on improving employee engagement and fostering a nurturing Sales environment

Personal Attributes

• Proven administration/support experience
• Strong interpersonal skills
• Ability to interpret and analyze data
• Strong customer service skills
• Ability to manage multiple tasks in a fast-paced environment
• Must have an attention to detail and a commitment to quality
• Strong oral, written and verbal communication, with experience delivering presentations to an executive audience.
• Extremely organized and meticulous

Requirements

• Minimum 4 years’ experience with increasing levels of responsibility in Sales Operations, and SAAS.
• Highly proficient using MS Office Suite: Word, PowerPoint, Excel (must)
• Proficient in the Salesforce.com CRM platform especially reporting and dashboards. Other experience with sales enablement tools a plus.
• Fluent in SaaS sales processes such as lead generation, deal stage management, Subscription based products, ARR and forecasting.
• Tenacious, resourceful, and entrepreneurial with a roll-up your sleeves mentality to translate ideas into tangible outputs resourceful and nimble, with the ability to operate in sometimes ambiguous or undefined environments