2/5/2020

Customer Success Manager

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Flexible Location USA

SightCall is the leading global cloud platform transforming industries with live video. In a connected mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely in real-time. Our solution provides a complete set of API’s, SDK’s, and out-of-the-box apps that enhance enterprise processes for organizations such as Airbus, Allianz, BOSCH, Toyota, and Polaris. As a global business, SightCall’s offices span across San Francisco (HQ), New York, Paris, Singapore, Frankford, and London. Although we’re a growing company, we continue to cherish the start-up culture with a hands-on approach ensuring our customers come first!

Job Description:
Customer Success Managers show exemplary aptitude and capability in reducing customer churn and improving brand loyalty. The Customer Success Manager will be joining our fast-growing Customer Success team responsible for delivering massive value to our customers. On a day to day basis, the CSM manages customer engagements and works in tight partnership with the Customer.

General Areas of Responsibility & Abilities:

What You'll Do:

Customer Consultation

Solutioning

Outcomes and Risk Management

Documentation

Collaboration

Renewal Lifecycle


What We're Looking For:

To Apply, email a resume and cover letter to janine.schifsky@sightcall.com with the job title in the subject line.

Apply