Technical Writer - USA or UK

Discover what our employees already know: SightCall is an exciting place to be! Working at SightCall means being part of a major shift happening in today’s workforce – a digital transformation towards remote work and visual assistance. Your contributions will empower and connect people through real time communication to address field service and customer service challenges in new ways. You’ll also join our global team of professionals and work closely with SightCall employees from San Francisco to Singapore.

SightCall is committed to customer satisfaction and delivering an excellent customer experience. The driving force behind this success is our unwavering belief in clear and effective communication. We’re searching for an experienced technical writer to join our team and help take our customer-focused services to new heights.


As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Evaluate current content and develop innovative approaches for improvement

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Lead the development of a documentation strategy for SightCall users that delivers high quality user experience resulting in user adoption
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development to identify and create end user documentation for new features for each software release
• Work with customer support team to identify needed documentation to address common customer issues with appropriate documentation
• Assemble and maintain customer knowledgebase to assist customers with self-help
• Assist with the creation of customer training materials
• Create customer notifications for each release including product bulletins and release notes
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

• Bachelor’s degree in relevant field
• 4 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Familiar with Zendesk knowledge base
• Experience using Jira and Confluence
• Experience working with product development teams using agile development methodology

SightCall is an enterprise-grade video cloud platform helping service leaders improve outcomes without deploying unnecessary support to the field. We blend the digital and physical worlds into a real-time collaborative environment that empowers technicians, reduces spend, and improves the customer experience. Our augmented reality solution is used globally across healthcare, manufacturing, agriculture, insurance, retail, telecom, utilities and more. SightCall is headquartered in San Francisco with offices in Paris, London, Boston, Frankfurt and Singapore.