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About Katie Smart

Katie Smart is the Manager of Global Marketing Communications for SightCall. She is passionate about helping companies tell compelling brand stories, and believes augmented reality powered video assistance is the future of brand-to-consumer communication.

Is AI In Your Roadmap?

Artificial Intelligence (AI) is a technology that uses computer algorithms to replicate the human ability to learn and make predictions. In field service, AI is poised to streamline business processes, helping organizations realize increased workforce [...]

RAC Uses Smartphone Video To Fix More Vehicles Remotely

For many years the RAC has sought to help broken-down members by giving them technical advice over the phone. Today, however, the RAC has taken this to the next level by using smartphone video call [...]

The 5 Sustainability Opportunities for Service Execution

Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class [...]

Koenig & Bauer Focuses on Customer-Centricity with Visual Support

Manufacturing leader Koenig & Bauer is solving up to 80% of service cases with remote maintenance. Their enhanced remote service package includes Visual Press Support, powered by SightCall, which brings modern augmented reality technology directly [...]

Reduce Medical Device Downtime with AR-Powered Visual Assistance

Medical device manufacturers, healthcare organizations and operators are tasked with keeping their assets working efficiently, while reducing the cost of maintenance and time-sensitive repairs. This is a constant challenge considering the ever-increasing demand for state-of [...]

SIGHTCALL UND B. BRAUN DIGITALISIEREN DIE HÄMODIALYSEBEHANDLUNG ZU HAUSE MIT LIVE-VIDEOUNTERSTÜTZUNG FÜR PATIENTEN

SightCall und B. Braun haben heute den erfolgreichen Einsatz von Live-Video-Unterstützung bei der digitalen Transformation der häuslichen Hämodialyse angekündigt. Der Videoservice ist für Patienten des neuen Heimdialysekonzepts "Daheim" von B. Braun verfügbar und basiert auf [...]

SightCall and B. Braun Digitize Home Hemodialysis Treatment with Live Video Support

B. Braun Daheim service experts are now using remote visual assistance to guide patients through home hemodialysis treatment using SightCall Visual Support for Salesforce Lightning. SightCall and B. Braun today have announced a successful deployment [...]

CORE HEALTH & FITNESS STRENGTHENS CUSTOMER EXPERIENCE WITH AR-POWERED VIDEO ASSISTANCE

SAN FRANCISCO (FEB 12, 2019)– SightCall, the global leader in remote visual support, is pleased to announce a partnership with Core Health & Fitness, an industry leader in commercial fitness products, to provide AR-powered live [...]

SightCall helps Salesforce Digitize Home Hemodialysis Treatments for B. Braun

In 2018, Salesforce and B.Braun began a partnership that relied on SOS. When SOS was discontinued, Salesforce turned to SightCall to provide the visual assistance technology that B. Braun needed. Today, SightCall and B. Braun [...]

Register for SightCall and ServiceMax Webinar

SCALE YOUR WORKFORCE & DELIVER SUPERIOR CUSTOMER EXPERIENCE WITH AR-POWERED VISUAL ASSISTANCE Scaling the workforce is a real challenge that service organizations are facing today. While experienced workers are retiring, it is increasingly challenging to attract [...]