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About Katie Smart

Katie Smart is the Manager of Global Marketing Communications for SightCall. She is passionate about helping companies tell compelling brand stories, and believes augmented reality powered video assistance is the future of brand-to-consumer communication.

Costa Express Taps SightCall As Visual Support Platform For Partner Helpline

Costa Express deploys SightCall to troubleshoot machine issues, provide peer-to-peer support and increase customer satisfaction with AR-Powered Live Video (LONDON) JANUARY 14, 2020 – Costa Express and SightCall, the world’s leading AR-powered visual support technology, have [...]

SightCall Presents Chatbot at Dreamforce 2019

Dreamforce, the world's largest software conference, is happening this week in San Francisco. In its 17th year, Dreamforce is bringing an unprecedented lineup of speakers including President Barack Obama, Tim Cook, Megan Rapinoe, and Deepak [...]

How To Use Chatbots For Field Service

Millions of consumers interact with chatbots on a daily basis without even noticing. They greet us when we browse websites, assist us when we give verbal commands to our smart devices, upsell us when we [...]

SightCall Announces SightCall Video Assistance Chatbot on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

SightCall enables customers to escalate chatbot conversations to live visual support sessions for faster problem resolution. SAN FRANCISCO, CA, November 15, 2019 - SightCall today announced it has launched SightCall Video Assistance Chatbot on Salesforce [...]


Independent Audit Verifies SightCall’s Internal Controls and Processes (SAN FRANCISCO, CA) OCTOBER 08, 2019– KirkpatrickPrice announced today that SightCall, a global cloud software company that empowers businesses with visual support capabilities, has again received its annual SOC [...]


SAN FRANCISCO, CA/PARIS, FRANCE (SEP 17, 2019)  - SightCall, leader mondial de l’assistance vidéo à distance, et Omexom, la marque de Vinci Energies dédiée à la transition énergétique, collaborent aujourd’hui afin d’améliorer les opérations sur le [...]

Ageas UK Selects SightCall Video Claims Platform For Digital Transformation of Claims and Repairs

Ageas UK, one of the UK’s largest insurers, and SightCall, the world’s leading AR-powered visual support technology, today announced that Ageas UK has selected SightCall as their partner to optimize the claims journey with real-time [...]

Omexom Enhances Processes With SightCall Visual Assistance

SAN FRANCISCO, CA/PARIS, FRANCE (SEP 18, 2019)– SightCall, the global leader in remote visual assistance, and Omexom, the VINCI Energies brand dedicated to Energy Transition, are collaborating to enhance field operations and worksite safety with [...]

SightCall and Tokio Marine Announce Partnership

SightCall, the world’s leading AR-powered visual support platform, and Tokio Marine & Nichido Fire Insurance Co., Ltd(hereinafter “TMNF”, Japan’s largest property/casualty insurance group, are pleased to launch AR-powered video claims in Japan. With this partnership, [...]

Is AI In Your Roadmap?

Artificial Intelligence (AI) is a technology that uses computer algorithms to replicate the human ability to learn and make predictions. In field service, AI is poised to streamline business processes, helping organizations realize increased workforce [...]