Ageas UK, one of the UK’s largest insurers, and SightCall, the world’s leading AR-powered visual support technology, today announced that Ageas UK has selected SightCall as their partner to optimize the claims journey with real-time video communication.
SightCall is a visual support technology that enables Ageas UK agents to use live video to perform claims assessments remotely. Ageas UK customers can use an app on their smartphone to stream live video from the claim to the claims consultant handling their case. The consultant can see and document any damage, guiding the customer through the claims process with live AR annotations. SightCall will also be used in other parts of the claims process, making it easier for the Ageas UK claims team to efficiently share information.
“Ageas UK is dedicated to making insurance easy for our customers, and SightCall allows a customer to show us exactly what’s happened,” said Robin Challand, Claims Director Ageas UK. “During the pilot with SightCall, we settled around 35% of claims on the very first call. This is more than just a useful app; it has tangibly improved the flow and quality of information from our customers, allowing us to put things right as quickly as possible.”
“SightCall is excited to partner with Ageas UK on their digital claims journey,” added James Doyle, VP of Sales at SightCall. “They are taking a progressive approach to insurance and reimagining the way that they interact with their customers and craftsmen through digital touchpoints. We look forward to building on this partnership.”
Ageas is one of the largest car insurers in the United Kingdom, providing insurance to around five million general insurance customers. It offers car and home, travel and small business insurance through brokers, affinity partners and its own brands. Customers are able to buy Ageas branded car and home insurance direct from ageas.co.uk. Ageas UK holds a majority share in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Ageas is a wholly owned subsidiary of Ageas Group, which is listed on the Belgium stock exchange.
SightCall is a global video cloud platform with a decade of experience enabling visual support interactions for enterprises in over 90 countries around the world. Enhanced by Augmented Reality (AR) and Artificial Intelligence (AI), the visual support technology digitally transforms service organizations, notably improving first time fix rates, decreasing truck rolls and increasing NPS. SightCall is headquartered in San Francisco with offices in NYC, Boston, Paris, London, Frankfurt and Singapore. For more information, visit: www.sightcall.com, follow SightCall on Twitter @SightCall or connect with SightCall on LinkedIn.