SAN FRANCISCO, CA (PRWEB) NOVEMBER 2, 2015 – SightCall and ServiceMax are extending their partnership with the announcement of SightCall Visual Service™ for ServiceMax this week at MaxLive in Paris. SightCall Visual Service™ is now available in the ServiceMax Marketplace.
ServiceMax has a long standing reputation of providing the field service industry with software to improve technician efficiency and lower business costs. SightCall Visual Service™ for ServiceMax raises field service efficiency to a new level by enabling technicians to engage in live visual interactions with subject matter experts sharing their field issues in real time.
At MaxLive 2015, Hari Subramanian, ServiceMax Founder and CTO and Antoine Vervoort, SightCall Co-founder and Head of Product will showcase how to empower technicians to solve problems using real time guidance featuring live video and annotations.
Leveraging SightCall, field technicians can use the back camera of their smartphone or tablet to provide a complete view of the situation in the field. Remote experts can then pause live feeds, highlight issues, point out key items and even share technical documentation directly to the field technician’s device. Increasing understanding and sharing knowledge leads to faster troubleshooting and better resolution. Watch the video to learn more.
“Engineers using ServiceMax and SightCall visual components virtually eliminate geographical collaboration impediments, allowing them to work together and access the right information almost immediately,” noted Jonathan Skelding, Senior Director, Technology Alliances, ServiceMax. “This extends how our Field Service Suite increases customer first time resolution rates saving them both time and money.”
Early adopters have noticed significant impact on their business. As an example, the service arm of a major electronic device manufacturer has reported an increase of 26% in first time resolution rates and a reduction of unnecessary technician dispatches by 36%, resulting in huge cost savings.
With SightCall Visual Service for ServiceMax, your technicians are not alone in the field and no longer need to be a master of everything. SightCall and ServiceMax put the knowledge and expertise of your entire organization in the hands of your technicians when they need it most.
Contact SightCall for more information or to request a demo today.
SightCall is a global SaaS vendor, leading a major industry shift by enabling businesses to see through their customers’ mobile device and provide guidance remotely.
SightCall Visual ServiceTM for ServiceMax provides field technicians the ability to share field issues and get remote guidance with live video, picture sharing, annotations and co-browsing technical documentation.