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Transform Field Service and Customer Experience with AR

The global market for Augmented Reality (AR) products is predicted to swell over 75% to $50 billion by 2024, according to Global Market Insights research. Despite this fact, the concept of AR still sounds like [...]

2017 – Year in review

  2017 was an amazing year. We had exponential growth in the number of customers who adopted the SightCall service across their multiple businesses with celebrated success in high customer satisfaction. The number of video [...]

The 2017 Graham Bell Award goes to SightCall at the 2017 SPIFFY awards Ceremony

SightCall, the global AR video assistance leader, is proud to be recognized as a pioneering company by the Service Provider Innovation Forum (SPIF) at the 10th Annual SPIFFY Awards held at TC3 Summit. Since 2001, [...]

AG Insurance Claims Director Interviewed On Video Claim Expertise

After a couple of month running the video claim expertise in Belgium, Eric Renders, Director of Claims at AG Insurance was interviewed in a Belgium TV show called "On n'est pas des pigeons" (We are [...]

Augmented Reality in Field Service

Field Service (FS) digital transformation commenced with replacing paper by digital documents, and moved forward into improving the dispatch process. FS software from companies including ServiceMax, ClickSoftware, ServicePower, and others have done a great job [...]

IDC Sees Video Communications PaaS as a Transformative Technology For Many Industries

In the last Mark Winther’s IDC report, named U.S. Video Communications Platform as a service, Forecast 2016-2020 a very interesting new category was created. Mark, who is a seasoned group VP and consulting partner at [...]

Darty Upgrades Its Customer Service With a Button and Live Video Assistance

Great news for consumers: brands, manufacturers, retailers heard our complaints: In many circumstances, a live chat with a customer service agent is not enough. Even IVRs and phone calls are notoriously not a great experience. [...]

Verizon Is Shaking Up The Telecom Industry With This Unforeseen Customer Service Innovation

Recently, I was asked which industry I thought every consumer would rank as having the highest number of unpleasant customer service experiences. Without a doubt, I answered the telecom industry. Most people would certainly agree [...]

IoT changes Business models – How to adapt support models consequently?

Mobile used as a viewer to show a problem to a support agent A significant and often overlooked impact of IoT, is how it can transform the support revenue model into a usage-based pricing [...]

Customer – Insurance Agent interaction: Avoiding pitfalls with insurtech

Insurance mobile interactions On February 25th a panel with the following experts will discuss Customer-Agent Interactions in the Insurance industry: Michael Kolar - Capgemini Financial Services Group - Insurance Fabien Lamaison — Head of [...]